What Is CRM?
Customer relationship management (CRM) is a software solution that work within Microsoft Outlook to help companies manage sales, marketing, and customer service operations. CRM system is a centralized collection of all data sources under an organization and provides an atomistic real time vision of customer information. A CRM system piles up this information centrally, examines it and then makes it addressable within all the departments. CRM system provides a well defined platform for all business units to interact with their clients and fulfill all their needs and demands very effectively and to build long-term relationship.
Microsoft Dynamics CRM
Microsoft Dynamics customer relationship management (CRM) and enterprise resource planning (ERP) technologies help fuel productivity and empower businesses to succeed. Earn customer loyalty and increase sales and profitability by using partner resources to deliver comprehensive business-management solutions to your customers – faster than ever.
The biggest challenge of an enterprise is to transform itself into an efficient, cost-effective, streamlined, and quality-driven entity. This is achieved by implementing an Integrated Business Solution, which optimizes the Financials, Supply Chain and the Human resource functions. It would additionally facilitate organizations to take strategic initiatives, like E-Business.
Sugar is an affordable and easy to use customer relationship management (CRM) platform, designed to help your business communicate with prospects, share sales information, close deals and keep customers happy. Thousands of successful companies use Sugar everyday to manage sales, marketing and support.
As an open-source, web-based CRM solution, Sugar is easy to customize and adapt to your changing needs. Ideal for small and medium-sized companies, large enterprises and government organizations, Sugar can run in the cloud or on-site.
Zoho CRM helps the sales force, executives, and management with sophisticated sales force automation tools such as, lead generation & qualification, pipeline analysis, sales stage & probability analysis, competitor analysis, real-time forecasting, quota management, reports & dashboards and other useful metrics. These functions give a business an opportunity to completely focus on the customer life-cycle (lead generation – acquisition – conversion – retention – loyalty) rather than sales process, thus increasing revenue.
SalesForce CRM is an online web-based Customer Relationship Management (CRM) service from Salesforce.com. As with all CRM software, it captures and organizes communications and information from current or prospective customers from many departments across a company.